Returns Policy | Lirio Rosa

Returns & Exchanges

RETURNS & EXCHANGES INFORMATION

Below you can find more information on our returns and exchanges policy.

For more information you can contact our customer service team at contact@liriorosaequestrianwear.com

RETURNS & EXCHANGES

Items can be returned within 30 days in line with our returns & exchanges policy
The item is free from any marks and the tags are still attached.
The customer is responsible for the cost of the return, however if exchanging, we will re-ship free of charge.
Include your returns form in your return parcel.

Although we do not offer a pre-paid returns service, if you do select to exchange a product, we will re-ship it to you free of charge.

RETURNS & EXCHANGES POLICY

Items purchased within the last 30 days are eligible for return.
Items must have all tags attached.
Items must be unworn and unwashed with original tags intact.
The customer is responsible for the cost of the return.
Refunds will be processed within 7-10 days of receiving a return.
Return costs are non-refundable.
We recommend using a tracked or signed service and keep your receipt as this is your proof of postage.

If you are returning from the EU, any duties that have incurred on your order will be deducted from your refund.

To return an item for a refund or replacement, please use our downloadable returns form here.

Please print our downloadable returns form, complete all fields required and secure within the returns parcel.

If you are unable to print the form, please include a handwritten note with your return containing the following information:

Name of purchaser
Order Number
Address (if exchange is required)
Email address
What you are returning and if you wish to receive a refund or exchange

Return address:

Lirio Rosa Equestrian Wear Ltd, 11 Oak Drive, Brockworth, Gloucester, gl3 4DQ

GIFT CARDS

Please note our Gift Cards are also non refundable

FAULTY ITEMS

In the unfortunate event you consider your purchase to be faulty please contact us via email immediately to contact@liriorosaequestrianwear.com along with a description and photograph of the fault so we can investigate.

Customers are entitled to a full refund or replacement up to 30 days after receipt of the goods if they are deemed to be faulty.

Items damaged due to excessive or long term use or not washed according to the provided care instructions are not considered to be faulty. Only manufacturing faults will be considered. We will not refund items that are damaged due to incorrect sizing.

Contact with abrasive items such as velcro and some synthetic saddles can cause friction with soft micro fibre leggings and may result in localised piling (bobbling). Piling fabric is not a manufacturing fault and will not affect the performance of the leggings, therefore refunds or exchanges are not possible.

SALE ITEMS

Please note that 'reduced to clear' and sale purchases are NOT eligible for refunds.

RETURN ADDRESS

UK Returns Address

Lirio Rosa Equestrian Wear LTD

11 Oak Drive

Brockworth

Gloucester

GL3 4DQ

United Kingdom

International Returns Address

ALL TAX AND DUTY PAID, UK RETURN, NO COMMERCIAL VALUE