Delivery Information

UNITED KINGDOM

Free : Royal Mail UK Tracked 48 with signature delivery on all orders over £100

£4.71 : Royal Mail UK Tracked 48 with signature (2-3 Business days)

£5.81 : Royal Mail UK Tracked 24 with signature (1-2 Business days)

Please Note: Any orders placed after 1pm will be shipped the following working day

 

EUROPE

Zone 1 - International Tracked & Signed service (£14.45)

ROI, Germany, Denmark, France, Monaco

Zone 2 - International Tracked & Signed service (£14.95)

Austria, Azores, Balearic Islands, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, SpainSweden

Zone 3 - International Tracked & Signed service (£16.10)

Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia & Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Iceland, Kazakhstan, Kosovo, Kyrgyzstan, Liechtenstein, Moldova, Montenegro, North Macedonia, Norway (including Spitzbergen), Russia

San Marino, Serbia, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State

Please Note: We are not currently shipping to the following countries;

Russia, Ukraine & Belarus

REST OF THE WORLD

International Tracked & Signed (£28.90)

NONPAYMENT OF CUSTOMS/RETURN TO SENDER/UNCLAIMED

Lirio Rosa Equestrian Wear Ltd is not responsible for any non delivery of orders due to failed delivery attempts and it's your responsibility to arrange further delivery or collection directly with the postal service. 

If a parcel is unclaimed and sent back to us, shipping costs will reapply to have the parcel resent. If the customer refuses to pay customs charges or does not claim the package and it is returned, all shipping charges will be deducted from any refund. Unclaimed and rejected parcels can take up to 3 months to be returned to sender and no refunds can be processed until the goods have been received.  Please see below for further information regarding Brexit & customs charges.

 

TRACKING YOUR SHIPMENT

Please use the tracking link provided in your shipping notification email to follow your order's progress.   

If your delivery is damaged in anyway, it is important that you contact us via email to contact@liriorosaequestrianwear.com within 48 hours, otherwise the delivery companies may not accept a claim. 

 

CUSTOMS PAYMENTS & BREXIT

Lirio Rosa Equestrian Wear Ltd operates on a Delivery Duty Unpaid  (DDU) basis which means that the buyer is responsible for any import duties, taxes and customs which may be necessary to release an order from international customs.

Following the UK leaving the EU on 1st January 2021 (BREXIT), there have been some changes to customs and duty charges for EU customers. Tax and import duty varies from country to country so we recommend you check first with your local tax office to see if any fees will be payable.  

If the customer refuses to pay any duty and customs charges and the parcel is returned to sender all shipping charges will deducted from any refund. No refund will be made until the returned parcel has been received by Lirio Rosa Equestrian Wear Ltd.  Please note that parcels that have been 'returned to sender' can take up to 3 months to arrive.  We will not cover any fees which may be incurred to return the parcel which will result in it being destroyed by the customs authorit